It is important that someone is home to receive delivery of your purchase on the designated day. No specific time of delivery can be provided. A four hour time frame will be advised but cannot be guaranteed.
If the customer arranges their own delivery from the Impress Office Furniture showroom or warehouse, Impress Office Furniture holds no responsibility once the item(s) leaves our premise.
Sufficient access needs to be available to deliver the furniture. In cases where the furniture needs to be disassembled, additional charges will apply. Sofas that need to be disassembled and reassembled will incur a minimum cost of $250 plus any additional redelivery fees if the items delivered need to be returned to Impress Office Furniture distribution centre. To avoid redelivery fees please advise our staff in advance of any access problems. No returns on any furniture items, or custom made orders will be accepted if the customer has not taken this into consideration prior to ordering.
Delivery services only to ground level. Additional costs may apply in circumstances where normal site access is not available such as deliveries involving stairs, and other dwellings not on ground level.
If delivery personnel determine the goods cannot be safely delivered to into customer’s house, the goods will be left outside.
Once goods are available, the customer has 14 days to have the goods delivered. A storage fee of 3% per month of the invoice total value will be charged where goods are not picked up or delivered after 14 days.
When receiving goods, please inspect thoroughly before signing “Received in good order” as any claims for scratches, marks, dents or other damages will not be accepted once signed.